Thanks to a UT System initiative, the university’s Student Counseling Center has partnered with TimelyCare — a student-centered platform that offers free, on-demand access to a mental health provider network — to provide support for students when the Student Counseling Center (SCC) is closed. The SCC is closed from 6 p.m. to 7 a.m. weekdays and on weekends.
Students can visit this SCC site for news and updates or this after-hours support site to learn more about the new service providing students a variety of support channels including:
- Talk Now. This on-demand service provides students 24/7 emotional support to talk about anything via phone, video or chat. Students can receive support for issues like anxiety, depression, substance use, stress, academic challenges, life transitions and relationship matters. This service is not for crisis and is not considered counseling or therapy.
- Scheduled counseling from anywhere. Students — even those outside of Texas — have access to virtual counseling when the SCC is closed. This service offers nine free sessions per academic year and patient records will then be shared with the SCC. There are no session limits for services provided at the SCC.
- Unlimited health coaching from anywhere. This free service offers scheduled appointments with a certified health coach about nutrition, exercise, sleep habits, mindfulness and goal setting to enhance health and well-being.
- 24/7 peer community support. Monitored by AI and a clinician, this service provides students anonymity so they can share their thoughts, feelings and emotions as part of a nationwide student community who face similar challenges.
- Self-Care Journeys. This service provides 24/7/365 access to short videos, interactive guides and expert articles on topics such as managing stress, relationships and healthy eating. These journeys can help students set goals for better health and well-being.
Faculty Support
- Faculty and staff support line. When a student appears to be in distress, faculty and staff can seek guidance from the TimelyCare team about how to best support the student by calling 833-4-TIMELY anytime, day or night. This service can be used when a student shows academic signs of distress, refers to self-harm, shows physical or psychological signs of distress, discloses problems with family, peers, a significant other or a recent personal loss or is identified by peers as potentially needing support.
Students can get the free TimelyCare app on their phone through the App Store or Google Play or by clicking here.
For questions about the Student Counseling Center or TimelyCare, please contact Student Counseling Director Mia Veve at veve@uthscsa.edu or at 210-567-2648.