Survey feedback informs initiative to improve campus Wi-Fi


Recognizing the critical role technology plays in today’s education, the university has taken a proactive stance to invest in and improve Wi-Fi connectivity to ensure seamless access to online resources for efficient learning.  

As part of this effort, on Jan. 8 the university launched a survey-based initiative allowing for students to report in-the-moment feedback about their connectivity issues.

Results from the first week found successful engagement, with 154 students submitting feedback through the QR code surveys placed in targeted areas around campus. Of those submissions, the survey found the following:

  • 40% indicated a weak signal strength/frequent connection drop.
  • 37% indicated the network was too slow/had limited bandwidth.
  • 21% indicated difficulty with connecting to a Wi-Fi network.
  • 65% of the submissions came from ALTC 3.304, primarily reporting weak signal strength and slow network/limited bandwidth.

The university has already mobilized to take measures to extend and strengthen Wi-Fi signal and improve connectivity, including upgrading the Wi-Fi network infrastructure and installing more than 300 new Wi-Fi access points throughout the campus. With continued feedback from survey results, the university will continue to implement targeted solutions to ensure reliable internet connection.

Students are encouraged to continue to provide real-time feedback to support improvements efforts. Look for a QR code on flyers, banners and small, square stickers posted around campus. Scanning the QR code will take you to a very brief survey where you can report connectivity issues in seconds. This feedback will help the university’s comprehensive effort to improve Wi-Fi connectivity for students and all users on campus.

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