Update Windows 7 now before support ends

Windows 7 systems must be upgraded before it reaches the end-of-support timeline on Jan. 14, 2020. On this date, Microsoft will discontinue security patches and version updates to Windows 7 making it vulnerable to malware, viruses and data theft. Campus policy requires that devices connected to the network meet the Information Resource Security Configuration and Management standards which include running up-to-date software.

Information Management and Services (IMS) is actively working to transition users from Windows 7 to Windows 10 to get the most up-to-date security protections. The hardware requirements for Windows 7 are the same for Windows 10, so there should be no need to purchase new hardware to support this upgrade. If you are running any specialized programs, check with the software developer to ensure that the program is compatible with Windows 10.

On Jan. 14, 2020, all Windows 7 systems will be blocked from accessing the internet and be prohibited from accessing university resources.  Visit Windows 7 End of Support intranet page for more details.


  • If your department has a technical support representative, contact them for next steps.
  • For university-owned computers, submit a service request for IMS Desktop Support to upgrade your computer’s operating system to Window 10.
  • For personal computers, purchase the software upgrade to Windows 10 for $22 in the Campus bookstore with a UT Health SA badge/ID.


  • Dec. 1, 2019 – Deadline Date to submit security exceptions for Windows 7 systems.
  • Jan. 14, 2020 – Information Security blocks Windows 7 computers from accessing the Internet and the university network.

For more information, visit Windows 7 End of Support intranet page or contact the IMS Service Desk at 210-567-7777, option 1.



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